Pro Tech Dispatch — Ops Dashboard

Set Rate Leaderboard (Inbound)

#	Agent	Valid	Sets	Set Rate	Rank
1	Ynah Mora	197	190	96.4%	🏆 TOP
2	Shennah D	163	154	94.5%	TOP
3	Elaine Zoleta	160	150	93.8%	TOP
4	Jessielyn Pacomios	175	163	93.1%
5	John Blagondon	201	186	92.5%
6	Princess Matildo	166	153	92.2%
7	Jenny M	165	147	89.1%
8	Jacky Granada	122	107	87.7%
9	Jayson Abedino	143	124	86.7%
10	Zandra Jane P.	49	42	85.7%
11	Nhorilyn Sansaet	166	139	83.7%
12	Devan K	30	22	73.3%
13	Nicholas S	2	1	50.0%	low vol
14	Klark Plaza	14	7	50.0%	⚠️ FLAG
15	Christopher Abion	45	20	44.4%	⚠️ FLAG
16	Kenny Loyd Plaza	27	11	40.7%	🚨 BOTTOM

#	Agent	Calls	Avg Score	Grade	Great	Improve
1	Nhorilyn Sansaet	171	69.4	Good	16	41
2	Jessielyn Pacomios	173	64.9	Good	0	63
3	Christopher Abion	216	63.0	Improve	0	116
4	Elaine Zoleta	198	62.8	Good	2	90
5	Shennah D	191	62.6	Good	1	70
6	Jacky Granada	193	62.6	Improve	8	98
7	Ynah Mora	250	62.1	Good	1	93
8	Zandra Jane P.	141	61.9	Improve	0	75
9	Devan K	30	61.6	Improve	2	20
10	Jayson Abedino	133	59.8	Improve	0	97
11	Princess Matildo	181	59.8	Improve	4	77
12	Kenny Loyd Plaza	153	58.6	Improve	1	126
13	John Blagondon	195	57.9	Improve	0	143
14	Jenny M	167	56.6	Improve	0	134
15	Klark Plaza	93	52.1	Improve	0	85
16	Nicholas S	10	48.6	Improve	0	8

Source	Total	Sets	Valid	Set Rate
Evergreen	5,814	687	756	90.9%
BGL Locksmith	5,548	617	695	88.8%
Portland	2,076	244	284	85.9%
Source 6	1,164	82	90	91.1%
Source 1 (410)	493	61	73	83.6%
Source 2	565	35	47	74.5%
Source 3	337	36	44	81.8%
Source 1 (703)	184	23	32	71.9%

🔑 Car Key / Ignition

2,297

🚗 Auto Lockout

1,301

🏠 Residential/Commercial Lockout

773

🔒 Lock Change / Re-Key

489

📋 Other

555

1,828

SET

142

LOST

101

PENCIL IN

498

REPEAT

🏆 Top Performer: Ynah Mora — 96.4% set rate on 197 valid calls. Consistent closer.
🚨 Bottom 3: Kenny Loyd Plaza (40.7%), Christopher Abion (44.4%), Klark Plaza (50.0%) — losing revenue on every other call.
🤔 Quality ≠ Set Rate: Nhorilyn has highest AI quality score (69.4) but only 83.7% set rate. John Blagondon scores 57.9 quality but 92.5% set rate. Simple Pitch > polish.
📉 Today's dip: Feb 13 set rate at 78.2% — below 88.3% average. Investigate which agents are on shift.
📞 Top source: Source 6 at 91.1% set rate. Source 2 lagging at 74.5% — check lead quality.
🔑 Car keys dominate: 2,297 car key calls — biggest service type. Agents must nail the $120 starting price pitch.